THE SALESPERSON´S DEADLY SINS - PART I

*   Ignoring the customer, when s/he enters

     the store.

*   Not listening to what the customer wants.

*   Pursuing other activities during the sales talk.

*   Being arrogant and pretending to know better.

*   Making false statements about the product.

*   Being unfamiliar with the store.

*   Only letting one´s own taste prevail.

*   Shouting for one´s colleague for everyone in the

     shop to hear.

*   Fouling one´s own nest.